Shipping & Returns
All goods returned for credit must be accompanied by the following:
A return claim form (contact Serco for a copy or download one from the Serco website)
A copy of the original Serco invoice (preferred) or invoice number.
A reason for the goods being returned.
No returns will be accepted without the above documents. Please make sure you have all the above paperwork attached to the goods so there are no delays in the credit process.
All freight on goods returned for credit must be pre-paid.
Goods returned for credit must not have been used / fitted or modified in any way. They must be in their original, complete, unmarked packaging and be in a re-saleable condition. Goods failing to meet this requirement will be refused credit and returned to the customer, freight collect.
Goods returned for credit, subject to the above conditions, may be returned to our warehouse within 60 days without penalty. No goods can be returned after 60 days.
Goods purchased from our “ Specials Flyer ”, package deal components or buy-ins / specially procured nonstock lines will not be accepted for credit.
Goods that are short supplied must be referred to Serco within 7 days of receipt.
Receipt of goods into our warehouse should not be seen as an obligation by us to issue a credit.
Under no circumstances should credit requests be deducted from account payments.